Contact Us

Get in Touch - Let's Create Your Perfect Rwandan Journey

Get in touch

We love to chat about your travel plans and are happy to talk if you have any questions.

Head Office

Fair View Building, Kigali, Rwanda

Email us

Frequently asked questions

Have more questions? Contact us.

Do I need a visa to visit Rwanda?

Most visitors require a visa. Many nationalities can obtain a visa on arrival at Kigali International Airport, while others need to apply online in advance. We recommend checking the latest requirements with your local Rwandan embassy before travel.

What is the best time of year to visit Rwanda?

Rwanda can be visited year-round. The dry seasons (June-September and December-February) are ideal for gorilla trekking and hiking. The green seasons offer lush landscapes and are excellent for bird watching with fewer crowds.

What health precautions should I take before traveling to Rwanda?

We recommend consulting your doctor about vaccinations (Yellow Fever certificate is required) and malaria prophylaxis. Travel insurance with comprehensive medical coverage is mandatory for all our guests.

Can you accommodate dietary restrictions or special requests?

Absolutely. Please inform us of any dietary requirements (vegetarian, vegan, gluten-free, allergies) or special requests at the time of booking. We will communicate these to all our partners to ensure your needs are met.

What is the fitness level required for gorilla trekking?

Gorilla trekking can be physically demanding, involving hiking in steep, muddy terrain at high altitude. Treks can last from 1 to 8 hours. A reasonable level of fitness is recommended, but our guides will match you with a gorilla family suitable for your ability.

What type of accommodation can I expect on the tours?

We partner with Rwanda’s finest lodges and hotels to ensure your comfort. Accommodation ranges from luxury tented camps and eco-lodges in the national parks to premium city hotels in Kigali, all selected for their quality, service, and unique character.

Is Rwanda a safe country for tourists?

Yes, Rwanda is widely regarded as one of the safest and cleanest countries in Africa. Its capital, Kigali, is exceptionally secure. Our team also prioritizes your safety at all times, providing 24/7 in-country support throughout your journey.

How does Imara Luxe Tours support sustainable tourism?

We are committed to responsible travel. This includes using locally-owned lodges, employing Rwandan guides, supporting community projects like the Gorilla Guardian Village, and adhering to strict eco-friendly practices in all national parks to minimize our environmental impact.