Imara Luxe Tours
Last Updated: September 24th 2025
1. Introduction
Welcome to Imara Luxe Tours (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.imaraluxetours.com] and use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Book tours or services
- Contact us via forms or email
- Subscribe to our newsletter
- Make payments
- Participate in surveys or promotions
This information may include:
- Name and contact details (email, phone number, address)
- Payment information
- Passport details (for tour bookings)
- Dietary requirements or special needs
- Travel preferences
Automated Information
We automatically collect certain information when you visit our website:
- IP address and browser type
- Operating system
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Process bookings and provide services
- Communicate with you about your trips
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Ensure your safety during tours
4. Legal Basis for Processing
We process your personal information when:
- Necessary to fulfill our contractual obligations
- You have given consent
- Required to comply with legal obligations
- Necessary for our legitimate business interests
5. Information Sharing and Disclosure
We may share your information with:
- Tour guides and service providers
- Payment processors
- Government authorities (for visa requirements)
- Legal authorities when required by law
We never sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption on our website
- Secure payment processing
- Limited access to personal data
- Regular security assessments
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at [info@imaraluxetours.com].
9. International Data Transfers
As a Rwanda-based company serving international clients, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for these transfers.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Deliver targeted advertisements
You can control cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
12. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect information from children without parental consent.
13. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be indicated by the “Last Updated” date at the top of this page.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Imara Luxe Tours
Fair View Building, Kigali, Rwanda
Phone: +250788601209
Email: info@imaraluxetours.com
Website: www.imaraluxetours.com
15. Governing Law
This Privacy Policy is governed by the laws of the Republic of Rwanda. Any disputes shall be subject to the exclusive jurisdiction of the courts of Rwanda.